Billing / Unrecognized charge
What is the “ALPHA AI SOLUTIONS” charge on my bank statement?
Alpha AI Solutions is the payment processor for BAC Water Depot, a US-based bacteriostatic water supplier (bacwaterdepot.com). If you bought from BAC Water Depot with a card or Apple Pay, your statement shows the processor’s name instead of the store’s. The charge amount matches your order total, and your confirmation email carries an order number formatted BWD-YYYYMMDD-NNNN. It is a one-time charge — there is no subscription or recurring billing.
How this charge can appear
Banks truncate and reformat descriptors differently, so the same charge shows up under several names. All of these are the same processor:
- ALPHA AI SOLUTIONS
- ALPHA SOLUTIONS
- ALPHAAISOLUTIONS.ORG
- ALPHA AI SOLUTIONS LLC
Paid by Zelle instead? That transfer shows the recipient name on your bank’s transfer record, not a card descriptor — it will not say Alpha AI Solutions.
Confirm it in under a minute
- 1
Match the amount
Compare the charge to a BAC Water Depot order total (products + shipping).
- 2
Search your email
Look for “BAC Water Depot” or an order number like BWD-20260908-1042. Check spam — payment links sometimes land there.
- 3
Check the date
The charge posts within a few days of the order being placed.
Still not sure? Ask us before you call the bank.
Email sales@bacwaterdepot.com with the charge amount, the date, and the last four digits of the card. We will identify the order — or confirm no order exists — usually the same business day. If the charge genuinely is not yours, we would rather refund it directly and help you flag it than have you find out weeks later.
Questions about this charge
What is the ALPHA AI SOLUTIONS charge on my bank statement?
Alpha AI Solutions is the payment processor that handles card transactions for BAC Water Depot, a US-based bacteriostatic water supplier. If you ordered from bacwaterdepot.com and paid by credit card, debit card, or Apple Pay, the charge appears under the processor's name rather than the store's. The amount will match your BAC Water Depot order total.
Why doesn't it just say BAC Water Depot?
Card statements display the merchant of record that submits the transaction to the card networks. Card payments for BAC Water Depot are submitted by Alpha AI Solutions, so that is the name the networks pass to your bank. Banks also truncate and reformat descriptors, which is why the same charge can appear as ALPHA SOLUTIONS or ALPHAAISOLUTIONS.ORG.
How do I confirm the charge is mine?
Check three things: (1) the amount matches a BAC Water Depot order total; (2) you have an email from BAC Water Depot with an order number in the format BWD-YYYYMMDD-NNNN; (3) the charge date is within a few days of that order. If all three line up, it is your order. You can also email sales@bacwaterdepot.com with the amount and last four digits of the card and we will identify the order for you.
I don't recognize this charge and I never ordered anything. What should I do?
Contact us first at sales@bacwaterdepot.com — we can look up whether an order exists for your card and, if one was placed without your authorization, cancel and refund it directly, which is faster than a dispute. If no order exists on our side, treat the charge as unauthorized and contact your bank to dispute it and have your card reissued. We would rather help you confirm a genuine fraud case than have you sit on it.
Is this a subscription or recurring charge?
No. BAC Water Depot sells one-time orders only. There is no subscription, no membership, and no automatic rebilling. Every charge corresponds to a single order you placed. If you see repeated identical charges, contact sales@bacwaterdepot.com immediately so we can investigate.
Can I get a receipt or invoice for the charge?
Yes. Email sales@bacwaterdepot.com with your order number or the charge amount and date, and we will send an itemized receipt showing products, shipping, and total.